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#25347 David Kidd
How To Fix iTunes Could Not Connect to this iPhone. The Value is Missing” Error The error "iTunes could not connect to this iPhone. No value" mostly appears when you try to connect an iPhone with a lock screen to a PC or Mac. Or when you try to download scanner app. However, there are many other reasons that can cause it to appear, such as faulty device drivers and broken privacy settings. Despite the cryptic nature of the error message, going through the troubleshooting tips below will help you clear things up. The first few parts focus on dealing with a frozen iPhone passcode. Unlock your device with the correct password Have you entered your lock screen password wrong multiple times on your iPhone? If so, the device may freeze and display an "iPhone is disabled" message as a safety measure. This can also result in a "Missing value" error in iTunes on your PC or Mac, especially if it's a PC you've never synced your iPhone with before. Wait for the timer to expire and re-enter the correct password. If you manage to unlock your iPhone, you may no longer see the error in iTunes. Reset iPhone in Recovery Mode If you don't remember the passcode (or if you just see "iPhone is off" without a timer), a factory reset is the only way to turn your iPhone back on. Since you can't use iOS or connect your iPhone to iTunes because of the "No value" error, the only way to reset is to use recovery mode. You need iTunes to enter recovery mode, but this forces the program to connect to the iPhone regardless of its state. Here's how to force restart your iPhone and enter recovery mode. In recovery mode, select Restore iPhone. iTunes downloads the latest version of Apple's iOS and uses it to restore your iPhone to its default settings. If you have an iCloud or Finder/iTunes backup of your iPhone, you can restore your data after a restore. If not, you'll lose everything except any data you sync with iCloud (like photos, notes, voice memos, etc.). Changing Ports and Cable Connecting your iPhone to a different USB port on your PC or Mac can help resolve the occasional "iTunes could not connect to this iPhone. No value" error. Try it now. External USB hubs also cause connection problems, so it's a good idea to connect the cable directly to a PC or Mac. Moreover, you can eliminate interference from other USB devices by connecting only your iPhone. A faulty cable is another reason that can cause iTunes errors. If possible, switch to another Lightning power cord or MFi-certified third-party cable. Restart iPhone and PC/Mac If the problem persists, restart iPhone and PC/Mac and try again. This should help resolve common errors and other anomalies that prevent devices from communicating with each other. Restart your iPhone by going to Settings > General and selecting Power Off. Slide the power icon to the right, wait 30 seconds and hold the side button until you see the Apple logo. Get more: How To Wipe & Reformat Your iOS Device Clean the Lightning Port

David Kidd
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<span class="Y2IQFc" lang="en">Hello! Thanks for the useful information.</span>
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